Browser-to-Browser

No mobile app required for Video Call. Works on all modern web browsers across mobile phones, tablets, laptops and desktops.

Click to Call

Start a video call without any meeting invite or scheduling in advance. No need to share personal information for initiating the call.

Invite a Friend

Invite friends and family via messaging or email in a live video call

Co-Browsing

Customers can share their device screen with agents for assistance

Low Latency

Sub 500ms real-time latency in video calls

Browser-to-Browser Click To Call Invite a Friend Co Browsing Low Latency
Personalization Customisation Multiple Products Business Units Customer Feedback Third Party Integration
Personalization

Personalize customer-facing UI with brand colours and logo

Customisation

Use custom forms to capture customer information tailored to your Business

Multiple Products & Business Units

Manage call queues of multiple product lines and multiple business units using a single account

Customer Feedback

Capture call ratings and feedback after every call

3rd Party Integrations

Integrate customer data with existing website/CRM/app

Video Call Distribution

Automatically distribute video calls across different queues and agents via rules like round robin, broadcast, geo-routing, etc

Call Monitoring

Supervisors can participate in live calls in invisible mode or barge-in if required

Video Call Recordings

Record and playback recordings of video calls for audit. Optionally, store them in your own S3 bucket

Screen Grabs

Capture screenshots and video snippets in live video call for audit processes

Low Bandwidth

Works with low bandwidth of 250 Kbps per call

Video Call Distribution Call Monitoring Video Call Recordings Screen Grabs Low Bandwidth
Video Call Transfer Screen Sharing Meeting Invitations Mobile App
Video Call Transfer

Transfer video calls to other active agents

Screen Sharing

Agents can share their device screens to show rich media content like ppt, videos, etc to the customer

Meeting Invitations

Share scheduled meeting invites with customer

Mobile App

Answer video calls on-the-go or from the field using Android/iOS app for Agents

Real-time Dashboards

Visualize real-time video calls across product lines and business units

Call Data

Analyze call quality via parameters like waiting time, call duration, etc

Customer Data

Record complete customer history with their activity and contact details

Agent Productivity

Evaluate agent productivity via parameters like occupancy, ratings, handling time, etc

Real-time Dashboards Call Data Customer Data Agent Productivity
Encryption Data Storage Spam Protection Access Management Single Sign On
Encryption

Industry standard AES 256-bit encryption for video calls, data and recordings

Data Storage

99.9% uptime with global network across multiple geographies

Spam Protection

Block unruly customers with a click

Access Management

Roles and privileges for different user groups along with IP whitelisting

Single Sign-on

Connect with enterprise login systems

Features of KENT CamCall:

KENT CamCall is a new-age live video call solution that works for organizations of all sizes and helps in creating an exceptionally great customer experience. It is a powerful system that helps you make the process of customers speaking to a representative or an agent a lot simpler and faster. It comes with all the features that will allow you to provide an interactive and satisfying experience to the customers.

KENT CamCall has the potential to change the future of the business world. The live video call platform can be used in place of in-shop promoters, in-person verification, for fashion and luxury shopping from home, education counselling, or in call centers for sales and support.

It provides a better way to help understand customer queries, build strong relationships, and even stronger brand loyalty that lasts. The live video call platform for inbound calls ensures an outstanding agent-customer interaction, every single time.

Unlike outbound call center software available in the market, this inbound call center solution considerably increases customer and agent engagement, as it is based on next-gen video-based technology and makes it very easy for customers to initiate a call.