No mobile app required for Video Call. Works on all modern web browsers across mobile phones, tablets, laptops and desktops.
Start a video call without any meeting invite or scheduling in advance. No need to share personal information for initiating the call.
Invite friends and family via messaging or email in a live video call
Customers can share their device screen with agents for assistance
Sub 500ms real-time latency in video calls
Personalize customer-facing UI with brand colours and logo
Use custom forms to capture customer information tailored to your Business
Manage call queues of multiple product lines and multiple business units using a single account
Capture call ratings and feedback after every call
Integrate customer data with existing website/CRM/app
Automatically distribute video calls across different queues and agents via rules like round robin, broadcast, geo-routing, etc
Supervisors can participate in live calls in invisible mode or barge-in if required
Record and playback recordings of video calls for audit. Optionally, store them in your own S3 bucket
Capture screenshots and video snippets in live video call for audit processes
Works with low bandwidth of 250 Kbps per call
Transfer video calls to other active agents
Agents can share their device screens to show rich media content like ppt, videos, etc to the customer
Share scheduled meeting invites with customer
Answer video calls on-the-go or from the field using Android/iOS app for Agents
Visualize real-time video calls across product lines and business units
Analyze call quality via parameters like waiting time, call duration, etc
Record complete customer history with their activity and contact details
Evaluate agent productivity via parameters like occupancy, ratings, handling time, etc
Industry standard AES 256-bit encryption for video calls, data and recordings
99.9% uptime with global network across multiple geographies
Block unruly customers with a click
Roles and privileges for different user groups along with IP whitelisting
Connect with enterprise login systems
Features of KENT CamCall:
KENT CamCall is a new-age live video call solution that works for organizations of all sizes and helps in creating an exceptionally great customer experience. It is a powerful contact center software that helps you make the process of customers speaking to a representative or an agent a lot simpler and faster. It comes with all the features that will allow call center outsourcing companies to provide an interactive and satisfying experience to the customers.
KENT CamCall has the potential to change the future of the business world. The live video call platform can be used in place of in-shop promoters, in-person verification, for fashion and luxury shopping from home, education counselling, or in call centers for sales and support.
It provides a better way to help understand customer queries, build strong relationships, and even stronger brand loyalty that lasts. The contact center software for inbound calls ensures an outstanding agent-customer interaction, every single time.
Unlike outbound call center software available in the market, this inbound call center solution considerably increases customer and agent engagement, as it is based on next-gen video-based technology and makes it very easy for customers to initiate a call.