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  • General
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Where can I buy KENT CamCall from?

You can buy KENT CamCall from www.kentcam.com/camcall.

How is KENT CamCall different from other sales and support solutions?

KENT CamCall is the first inbound video-based calling solution for sales and customer support. It is an app-less solution that makes it easier for customers to reach you.

Can the solution be integrated with our existing CRM or app?

Yes, KENT CamCall can be easily integrated with your current CRM or app.

What about the security of my customer data?

We understand the importance of the security of your customer data. This is why we use AES 128-bit end-to-end encryption for all the data.

What can I expect the solution to do for my business?

You can expect KENT CamCall to help you improve your customer-facing communication. The result of that will be better sales numbers and improved customer service.

Do you provide a free trial?

Yes, we provide a free trial account to allow users to experience all the basic features of KENT CamCall up to a limited period.

How do I get started with KENT CamCall?

All you need to do is fill a signup form and authenticate yourself. Once done, you will be able to access the basic version of KENT CamCall.

When can I start using KENT CamCall once setup is done?

KENT CamCall is a plug-and-play solution. After setup, you can go live in less than 60 minutes.

Do I need any software to use KENT CamCall?

No, you don’t require any software to use KENT CamCall. All you need is a device (Tab/Mobile/Desktop) and an active network.

Will KENT CamCall be able to cope with a growing number of video calls in my contact center?

Yes. KENT CamCall can be scaled according to your needs in the future.

Is the solution capable to deal with the delay usually associated with high call volume?

Yes. KENT CamCall has low latency. This means that the delay in call routing is very little or nothing at all, no matter how high the call volume.

Can I access my call recordings?

Yes, you can access call recordings. Call recordings are available in admin panel under call recordings. You can view as well as download these recordings.

Can I share my screen with customers?

Yes, your agents/representatives can share their screens with customers to provide a resolution or enable sales with the help of AV content.

How can I add agents in my account?

To add agents in your account all you need is to login into your Admin account. Once logged in, you can add agents under the user section simply by clicking on add user.

How do I define roles for users?

While adding new users, you can define a role for them, which could be either Agent or Supervisor.

Can I record video calls?

Yes, you can record all video calls for quality and audit purposes.

Can I track the performance of my agents?

Yes, it is very easy to monitor the performance of agents as data, such as occupancy, handling time, and ratings, is easily accessible.

How are calls distributed amongst agents?

KENT CamCall has the following call distribution/routing logics – broadcast, round robin, geo-routing, and others