Video Calling
Video Calling

KENT CamCall provides high-quality live video calls to give differentiated experience to customers. This advanced video-based cloud contact center solution helps agents deal with the toughest days or difficult customer interactions easily. Video calls need not be scheduled and can be initiated through shareable link, QR Code scan, widget on website, embedded links in apps, or digital marketing ads.

  • No Need to Schedule Calls
  • Initiate Calls in 5 Easy Ways
  • Better Customer Engagement
AV Content Sharing
Sharing of AV Contents & Screen

Agents can share AV content through screen-sharing on the video call, thus acting as a strong enabler for selling to customers from any corner of the country. During the video call, customers can also share their screen with the agents, so that they can better understand the query via customer’s clicks and movements. The agent can then look customer’s screen, and explain what the customers exactly need to do.

  • Share AV Content and Presentations
  • Easy Screen Sharing
  • Improved First Call Response
Supervisor Monitoring
Supervisor Monitoring

Cloud-based contact center software helps supervisors go through all records and information easily, thus ensuring that all agents are handling customers efficiently and properly. Metrics such as total calls- abandoned/connected/disposed, average handling time, average ACW time etc. are readily available for supervision and gauging agent’s performance.

  • Easy Access to All Records
  • Check Total Calls
  • Insights on Avg Handling/ACW Time
Call Distribution Logic
Smart Call Distribution Logic

The cloud call center solution allows to choose call distribution logic, which is designed to deliver both agent productivity and customer satisfaction. Calls can be distributed basis logic such as round-robin, sticky agents, or broadcast to all. Custom video ads can be played during the waiting time.

  • Call Distribution Logic
  • Logic-Sticky Agents/Broadcast/Round-Robin
  • Custom Video Ads
3rd Party Integrations
3rd Party Integrations

Seamless integration of solution with Website and App takes customer’s native experience to next-level by allowing them to initiate video calls effortlessly. CRM integration makes agent’s job more efficient as they can quickly have access to the customer information, which enables agents to handle more queries in less time.

  • P2P Integration with Website & App
  • CRM Integration
  • Webhook Support
Analytics and Dashboard
Analytics and Dashboard

All the right metrics for video platform-based call center right at your fingertips. Live dashboard gives you an overview of current status of ongoing calls and agent engagement. Performance dashboard highlights average wait time, handling duration and ACW time. Call insights highlight average wait time, handling duration and ACW time.

  • All Metrics at One Place
  • Live Dashboard
  • Call Insights Highlight
Extensive Reports
Extensive Reports

A cursory look at the reports is an ideal way to keep yourself updated with the parameters that matter for a smooth call center operation. Queue performance, daily call summary, agent summary by date, call logs, request call back reports helps in improving the operations of call center.

  • Call Reports
  • Agent Productivity Report
  • Queue Performance Report
Video Call Recordings
Video Call Recordings

The inbound call center software allows to record video calls and play them from the cloud as well as download the recordings. This call center functionality offers transparency and constant feedback for regular improvement. Personalized insights also help in enhancing an agent’s performance and increase their productivity.

  • Record Video Calls
  • Play Recordings from Cloud
  • Download the Recordings
Industry Standard Encryption
Industry Standard Encryption

Call center operations require ultimate data security, reliability, and compliance. KENT CamCall employs best practices from industry and provides end-to-end encryption for all the data. It eliminates any potential risks of data mismanagement and helps in delivering a superior and reliable customer experience.

  • Data Security and Reliability
  • End-To-End Encryption for Data
  • Avoids Data Mismanagement
Low Bandwidth Requirement
Low Bandwidth Requirement

Poor internet connections can create troubles in your conversations and lead to a poor customer experience. Such occurrences are rare and few with KENT CamCall, as this contact center software can work with bandwidth as lows as 250kbps. One can easily initiate these video calls via mobile internet, broadband at home or even a dongle.

  • Works Even with Bandwidth of 250kbps
  • Excellent Customer Experience
  • Call Via Mobile Internet/Broadband/Dongle

Have Questions?

Help Text

Do I need to replace my existing attendance machines?

Yes,. You need to replace the existing machines.

Who will do the installation? When does the installation happen?

Yes, the SIM card is required for 4G connectivity and data usage. You can access the live feed from the KENT CamEye App on your smartphone connected to device. You can download the App on your smartphone from PlayStore or AppStore.

Is the device thermally protected?

KENT CamEye has a self-protection functionality which shuts down the device under high temperatures, thus protecting it from possible temperature damage. The device will start, automatically, as soon as it gets cooled down or manually, by pressing the power button.

Can the data be viewed on two or more devices?

Yes, you can share the access to 10 users simply by adding their email addresses in the KENT CamEye App. You can set permissions for each of the users as per your requirement. The shared user will be able to view the live or recorded data as per the permissions extended by the device owner.

How many megapixels is the camera in KENT CamEye?

KENT CamEye has dual cameras with 2MP and resolution of 720p and FOV of 120 degrees. It has built-in infrared LEDs in both, inside and outside, cameras which allow it to record time-lapse video even at night, during a trip.

Is the device thermally protected?

KENT CamEye has a self-protection functionality which shuts down the device under high temperatures, thus protecting it from possible temperature damage. The device will start, automatically, as soon as it gets cooled down or manually, by pressing the power button.

Can the data be viewed on two or more devices?

Yes, you can share the access to 10 users simply by adding their email addresses in the KENT CamEye App. You can set permissions for each of the users as per your requirement. The shared user will be able to view the live or recorded data as per the permissions extended by the device owner.

How many megapixels is the camera in KENT CamEye?

KENT CamEye has dual cameras with 2MP and resolution of 720p and FOV of 120 degrees. It has built-in infrared LEDs in both, inside and outside, cameras which allow it to record time-lapse video even at night, during a trip.

More Questions
Book Free Demo

Features Of KENT CamCall:

KENT CamCall is a new age cloud-based call center solution that works for organizations and companies of all sizes and helps in creation of exceptionally great customer experience. The Appless System is a powerful system that engages both the customers and agents, encouraging them to act now.

Post-pandemic, it has become difficult to engage customers or resolve their queries well. Hence, a call center outsourcing service like KENT CamCall has potential to change the future of business world. Use the video-based platform in place of in-shop promoters, in-person verification, for fashion and luxury shopping from home, education counselling or even with call center service providers for sales and support- the cloud call center is a new ray of hope in these rough times.

It provides a better way to help understand the customer’s queries, build strong relationships and even stronger brand loyalty that lasts. The video-based platform for inbound calls ensures an outstanding agent-customer interaction – Every. Single. Time.

In contrast to an outbound call center software & service, this inbound call center solution increases the engagement of customers and agents many-fold, as it is based on Next-gen video-based technology and is very easy for customers to initiate the call.

Read more