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Frequently Asked Questions

  • CarCam 1
  • CarCam 2
  • HomeCam 360
  • How it Works?
  • Features
  • Delivery and Installation
  • Subscription and Renewal
  • Return and Refund

How does it detect AC is switched on by the driver?

The device has temperature sensor that compares the car cabin temperature with the outside temperature and sends the alert.

Do we have to insert a SIM card in the device how does it show live feed on mobile?

Yes, the SIM card is required for 4G connectivity and data usage. You can access the live feed from the KENT CamEye App on your smartphone connected to device. You can download the App on your smartphone from PlayStore or AppStore.

Is the device thermally protected?

KENT CamEye CarCam 1 has a self-protection functionality which shuts down the device under high temperatures, thus protecting it from possible temperature damage. The device will start, automatically, as soon as it gets cooled down or manually, by pressing the power button.

Can the data be viewed on two or more devices?

Yes, you can share the access to 10 users simply by adding their email addresses in the KENT CamEye App. You can set permissions for each of the users as per your requirement. The shared user will be able to view the live or recorded data as per the permissions extended by the device owner.

How many megapixels is the camera in KENT CamEye CarCam 1?

KENT CamEye CarCam 1 has dual cameras with 2MP and resolution of 720p and FOV of 120 degrees. It has built-in infrared LEDs in both, inside and outside, cameras which allow it to record time-lapse video even at night, during a trip.

Can live streaming be done in parked mode? How does 2 way calling works during live streaming?

Yes, a user can stream the live video even in the parked mode. 2-way calling enables audio communication between the occupants of the car and the device owner using the built-in microphone and speaker, while the live streaming is ON. 2-way calling can be used while live streaming is ON by merely tapping the mic icon on the KENT CamEye mobile app. Ensure that volume icon is on unmute mode so that you can listen to what the car occupants are saying.

How much cloud storage does the devices comes with?

You get unlimited cloud storage with CarCam 1.

What all does the KENT CamEye CarCam 1 capture?

KENT CamEye CarCam 1 is “Next-Gen security device for vehicle and passengers”. It combines the features of Android based Dashcam & GPS tracker and offers LIVE Video streaming and Recording, GPS Tracking, Cloud storage, Intelligent Alerts and Two-way communication.

Can we zoom in & zoom out on the map?

Yes, you can zoom in & zoom out on the map.

How to add unknown driver detection alerts based on face recognition feature?

To add a known driver's face:
Path: Open KENT CamEye App >> Device >> Face Recognition >> Add

Does using KENT CamEye CarCam 1 impact vehicle battery?

KENT CamEye CarCam 1 is powered by an in-built 3000 mAh battery which can hold a substantial amount of charge that lasts up to a considerable number of hours on standby mode. The device gets charged when the car is on trip and is plugged into the charger (provided in box). As soon as the car is parked the device stops getting current from the car charger and goes into standby mode to avoid battery draining of the device. Hence, being a non-OBD installation, CarCam 1 will not impact vehicle battery.

Can a user shift the device from one car to another car?

KENT CamEye CarCam 1 is being offered as a next-gen security device and the device is portable and can be installed on all variants of all vehicle models. CarCam 1 offers non-OBD based plug & play installation and hence can be universally installed. It can be easily swapped from one car to another car.

Where is it installed in the car?

CarCam 1 is installed on the front windshield of car.

Can I change the pre-installed SIM?

Yes, you can change the SIM

Why do I need a subscription and what happens when subscription is expired?

The device comes with a 3-month free subscription. The subscription allows the user to access various features of this device like live streaming, map views, cloud storage, and data usage thereby providing you a seamless experience. After the subscription has ended, it needs to be renewed by the user to continue enjoying our services. If the subscription is not renewed, the user will not be able to use any of the services.

In case I delete the device from my account will the shared user be able to see my device data?

As soon as you delete the device from your account, none of the data is visible to you or the shared user. Path: Open KENT CamEye App >> Device>>Power & Reset >> Delete device

What are the monthly subscription charges for this device?

KENT CamEye offers monthly and yearly plans. At present, there are two plans:

a) Subscription Only – ₹ 450 Per Month/ ₹ 4500 per annum.
b) Subscription + SIM Connectivity – ₹ 600 Month/ ₹ 6000 per annum.

What if I don't renew the subscription after three months free trail?

The subscription allows the user to access various features of this device like live streaming, map views, cloud storage, and data usage thereby providing you with a seamless experience. After the subscription has ended the user will not be able to use any of the services.

Is the device covered under warranty?

The Warranty period commences from the date of purchase by the first end-user for a period of 1 year. If a defect arises during the Warranty Period, KENT, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability (2) exchange the Product with a product that is at least functionally equivalent to the product it replaces.

Does KENT CamEye device affect the warranty of my car?

No, it doesn’t affect the warranty of the car since it is a NON-OBD installation process & does not interfere with the original electrical wiring of the vehicle.

  • How it Works?
  • Features
  • Delivery and Installation
  • Subscription and Renewal
  • Return and Refund

How does it detect AC is switched on by the driver?

The device has temperature sensor that compares the car cabin temperature with the outside temperature and sends the alert.

Do we have to insert a SIM card in the device how does it show live feed on mobile?

Yes, the SIM card is required for 4G connectivity and data usage. You can access the live feed from the KENT CamEye App on your smartphone connected to device. You can download the App on your smartphone from Play Store or AppStore.

Is the device thermally protected?

KENT CarCam 2 has a self-protection functionality which shuts down the device under high temperatures, thus protecting it from possible temperature damage. The device will start, automatically, as soon as it gets cooled down or manually, by pressing the power button.

Can the data be viewed on two or more devices?

Yes, you can share the access to 10 users simply by adding their email addresses in the KENT CamEye App. You can set permissions for each of the users as per your requirement. The shared user will be able to view the live or recorded data as per the permissions extended by the device owner.

How many megapixels is the camera in KENT CarCam 2?

In KENT CarCam 2, there are two cameras. The outside camera is a 5-megapixel camera with 1080p recording and a field of view of 140 degrees. The inside camera is a 5-megapixel camera with 720p recording.

Can live streaming be done in parked mode? How does 2-way calling work during live streaming?

Yes, a user can stream the live video even in the parked mode. 2-way calling enables audio communication between the occupants of the car and the device owner using the built-in microphone and speaker, while the live streaming is ON. 2-way calling can be used while live streaming is ON by merely tapping the mic icon on the KENT CamEye mobile app. Ensure that volume icon is on unmute mode so that you can listen to what the car occupants are saying.

How much cloud storage does the devices comes with?

You get unlimited cloud storage with KENT CarCam 2

What all does the KENT CarCam 2 capture?

KENT CarCam 2 is “Next-Gen security device for vehicle and passengers”.

It combines the features of Android based Dashcam & GPS tracker and offers LIVE Video streaming and Recording, GPS Tracking, Cloud storage, Intelligent Alerts and Two-way communication.

Can we zoom in & zoom out on the map?

Yes, you can zoom in & zoom out on the map

How to add unknown driver detection alerts based on face recognition feature?

To add a known driver's face:
Path: Open KENT CamEye App >> Device >> Face Recognition >> Add

What all notification will be visible on the OLED Screen?

Hotspot ON, Hotspot OFF, Trip Started, Trip Ended, Parked, micro SD card inserted, SD removed, Camera Obstruction, Battery Full, Battery Low, Stealth Mode, POI, Alerts

Does using KENT CarCam 2 impact vehicle battery?

KENT CarCam 2 is powered by an in-built 3000 mAh battery which can hold a substantial amount of charge that lasts up to a considerable number of hours on stand by mode. The device gets charged when the car is on trip and is plugged on to a charger (provided in packaging). As soon as the car is parked the device stops getting current from the car charger and goes into standby mode to avoid battery draining of the device. Hence, being a non-OBD installation, KENT CarCam 2 will not impact vehicle battery.

Can a user shift the device from one car to another car?

KENT CarCam 2 is being offered as a next-gen security device and the device is portable and can be installed on all variants of all vehicle models. KENT CarCam 2 offers non-OBD based plug & play installation and hence can be universally installed. It can be easily swapped from one car to another car.

Where is it installed in the car?

KENT CarCam 2 is installed on the front windshield of car.

Can I change the pre-installed SIM?

Yes, you can change the SIM

Why do I need a subscription and what happens when subscription is expired?

The device comes with a 3-month free subscription. The subscription allows the user to access various features of this device like live streaming, map views, cloud storage, and data usage thereby providing you a seamless experience. After the subscription has ended, it needs to be renewed by the user to continue enjoying our services. If the subscription is not renewed, the user will not be able to use any of the services.

In case I delete the device from my account will the shared user be able to see my device data?

As soon as you delete the device from your account, none of the data is visible to you or the shared user.
Path: Open KENT CamEye App >> Device>>Power & Reset >> Delete device

What if I don't renew the subscription after three months free trail?

The subscription allows the user to access various features of this device like live streaming, map views, cloud storage, and data usage thereby providing you with a seamless experience. After the subscription has ended the user will not be able to use any of the services.

What is the Subscription for KENT CarCam 2? (Subject to change)

Features PLANS
PLAN 1 PLAN 2
SIM Not included – use your own 4G SIM Included – Company provided 4G SIM
Device Sharing Up to 10 users per device Up to 10 users per device
App Updates Free App Updates Free App Updates
Cloud Storage Free Free
Grace Period 3 days 3 days
MONTHLY (Rs.) 450 600
YEARLY (Rs.) 4500 6000

Is the device covered under warranty?

The Warranty period commences from the date of purchase by the first end-user for a period of 1 year. If a defect arises during the Warranty Period, KENT, at its option will -

(1) Repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability
(2) Exchange the Product with a product that is at least functionally equivalent to the product it replaces

  • How it Works?
  • Features
  • Delivery and Installation
  • Subscription and Renewal
  • Return and Refund

How can I login to KENT CamEye mobile application?

You can login using Facebook and Gmail account. However, you can also use your registered mail address and password to login.

How can I retrieve a forgotten password?

If you need to reset your password, select forgot password in login page. Verify your mobile number using OTP and generate a new password.

How can I add new device?

In the menu button, select add new device > scan QR code on the device > enter your device name. Plug in the power cable and press reset button located at the bottom of your device. Select your Wi-Fi network and enter your password. Let the device camera scan the mobile app QR code and wait for few minutes for completion of device configuration.

How can I edit my profile details?

To edit your saved profile details, select More and click on the user profile. You can edit your profile details which includes name, email and profile picture.

Can I sort the devices on the dashboard?

The devices in the dashboard can be sorted on the basis of name, date added and last seen.

What to mention in “device name”?

In this section, give a name to your HomeCam devices so that you can differentiate them from one another. For example, you can name your device based on the area you have installed them to cover - living room camera, master bedroom camera, office camera, etc.

How to scan Wi-Fi QR code?

Once you have added the username and password, QR code will be generated on the KENT CamEye App. Hold the QR code in front of the camera to connect the camera to the desired network. Make sure that the screen brightness is selected to its highest intensity. In case, there is no response from the camera, please move the mobile phone forward and backward.

What is the importance of groups?

You can add HomeCam to groups to view them based on location or preference.

What to do when facing difficulty in connecting to Wi-Fi?

KENT CamEye HomeCam 360 device can only be connected to a 2.4 GHz Wi-Fi network or a 4G mobile hotspot network. It doesn’t support 5 GHz Wi-Fi networks.

How to clear cache?

This step is done to restart the device in case of any performance issue. Also, this step can be done to clear all cache data.
a. Long press the reset button at the bottom of the HomeCam device for 5 seconds.
b. Make sure that the HomeCam is switched on and is connected to the internet.
c. After 5 secs, the device will restart with a chime sound.
d. It will connect to the saved Wi-Fi network and will start streaming and recording.

How to format memory card?

You can format the memory card from the KENT CamEye app. Go to the menu section in the bottom left corner of the live streaming screen. Click on “settings” option. On the next page click on “alert setting” option. On the next page, you will find “memory card info” option. Then you will get “Format SD Card” option. Clicking on “Format SD Card” will format the SD inserted in the device.

What do different LED colours mean?

S. No. Scenario LED State
1 Booting RED blink
2 Booted + No Network Flat RED
3 Connecting BLUE Blink
4 QR Scan Mode PURPLE Blink
5 Reset Alternate RED & BLUE
6 Connected Flat BLUE

Can I play live streaming of multiple devices simultaneously?

Yes, live streaming can be played for multiple devices by tapping on play button in the dashboard.

Can I filter the alert list?

Yes, you can filter the alert list on the basis of HomeCams, alert type and date. By default, alert of all types, from past 30 days are displayed.

How can I take snapshot from the video?

In the playback screen, click on the take photo icon to capture the screenshot. You can access the screenshot in the gallery.

How can I initiate a two-way communication?

To initiate a two-way communication, in the live streaming screen, select speak button. You can now communicate with the device.

How can I rotate camera to 360 degree?

To rotate camera to 360 degree, in the live streaming screen, select 360 degree tour button.

How can I turn ON privacy mode?

In the live streaming page, click on the device menu button located at the bottom left of the screen. Click on the privacy mode short key to enable the privacy mode.

How do I delete alerts?

To delete an alert, go to the menu section in the bottom left corner of the live streaming screen. Then click on alerts. Click on the alert you wish to delete. On the alert playback screen, you will find a “Delete this Alert button”. Pressing this button will delete the alert.

Where can I find the recording of past days?

Go to the menu section in the bottom left corner of the live streaming screen. Click on the “Playback” option. On the next screen, all the recording are available. You can set the date and time for which you wish to see the recording.

What is 360 tour?

360 tour enables the camera to have a total 360 degree view at the click of a button on the CamEye app. The camera will rotate from left to right and then come back to its default position.

How to share device with other users?

Go to the menu section in the bottom left corner of the live streaming screen. Click on “settings” option. On the next page click on “device sharing” option. On the next screen, click on the “add new” button. On the next screen, you will be able to add the email ID of the user whom you want to share camera access with. Also, you can select the rights that the user will have.

How to enable Intruder Siren manually?

In case you notice any intruder in your home, who you want to scare off, click on the Menu section in the bottom left corner of the live streaming page. Click on the “Enable siren”.

How to watch live streams?

Once you log into the KENT CamEye app, you will see all the devices added to your account. Select the device you want to see the live stream for. In the next page, your live streaming will be displayed.

How to adjust the sensitivity of motion detection?

The sensitivity of motion detection can be adjusted from the setting section. Go to the menu section in the bottom left corner of the live streaming screen. Click on “settings” option. On the next page, click on “alert setting” option. On the next page, you will find “motion detection” option. Make sure that motion detection is switched on. After turning it on, click on the arrow next to the toggle button. On the next page, you will find sensitivity option for motion detection. The sensitivity can be set as “high”, “medium” or “low” depending on your preference.

What is privacy mode and home/away?

Privacy mode enables you to turn the camera on and off as per user requirement. In home/away mode, you can turn the camera on and off based on the location of the user.

How to set noise alert?

Go to the menu section in the bottom left corner of the live streaming screen. Click on “settings” option. On the next page, click on “alert setting” option. On the next page, you will find “Noise level” option. You have the option to turn the alert on and off and also set the noise level from these three options – silent, normal, noisy, loud, or deafening.

How to turn off Notifications?

You can turn on or off the push and email notifications from the KENT CamEye app. Go to the menu section in the bottom left corner of the live streaming screen. Click on “settings” option. On the next page click on “notifications” option. Then you will find options to turn on and off the push notifications and email alerts.

What does Night Vison do?

Night vison enables the user to live stream and record in low light or no light conditions. You can either turn Night Vision ON or OFF or put it on automatic mode so that it turns on as soon as it discovers low light conditions.

How to set Activity Zone?

The main aim of this feature is to set a specific area based on your preference where you want motion detection to happen. Go to the menu section in the bottom left corner of the live streaming screen. Click on “settings” option. On the next page, click on “alert setting” option. Now you will find “Motion Detection” option. Make sure that Motion detection toggle button is in switched ON. After turning on motion detection, click on the arrow next to the toggle. On the next page, find activity option and turn it on. After turning on activity option, click on the arrow next to the toggle. In the next page, you will find the option to set the activity zone.
a. Note – Make sure the camera is in default position for this feature to work.
b. If the camera is not in the default position, you can tap on the recentre button to bring the camera to the default position.
c. Hold and drag the green box to set the activity zone. And to reset the green box click on the “Reset Zone” button. Once you have set the activity zone, click on the blue tick on the top right corner of the screen to set the activity zone.

Do we have to insert a SIM card in the device how does it show live feed on mobile?

No, HomeCam needs to be connected to your home Wi-Fi network. You can access the live feed from the KENT CamEye user app on your smartphone connected to the device. You can download the App on your smartphone from Play Store or AppStore.

Is the device waterproof? Can it be used outside?

No, this device is not waterproof and it can only be used inside houses and offices.

Can the data be viewed on two or more devices?

Yes, you can share the access with up to 25 users simply by adding their email addresses in the KENT CamEye app. You can set permissions for each of the users as per your requirement. The shared user will be able to view the live or recorded data as per the permissions defined by the device owner.

How many megapixels is the camera in KENT CamEye HomeCam?

KENT CamEye HomeCam has a 2MP camera with resolution of 1080p. It has built-in infrared LEDs, which allow it to record videos even at night.

Does it need power supply or it runs on battery?

No, HomeCam does not use any batteries. It runs on 5V- 2.1A supply.

How to setup microSD card recording?

First you will have to insert a FAT32 format microSD card in the slot given at the bottom of HomeCam. KENT CamEye HomeCam 360 supports memory card up to 128 GB. Once it is inserted, the video recordings will start to be stored in the memory card.

How to factory reset the device?

You can factory reset the device in 2 ways.
 a. The 1st way is through the KENT CamEye app. Go to the menu section in the bottom left corner of the live streaming screen. Click on “power & reset” option. On the next page click on “factory reset” option.
 b. The 2nd way is through the device.
  i. Switch the power off for the HomeCam device and after 5 seconds, turn the power on.
  ii. Long press the reset button at the bottom of the HomeCam device.
  iii. When you hear - “device reset”, it means that the device is being initialized again. In this state, the Device LED will show a solid red light.
  iv. Now the device will start looking for the old Wi-Fi credentials. In this state, the LED status will show a solid blue light and red blinking light.
  v. Once the device gets connected to the preferred Wi-Fi, the LED light will change to purple. The device will now complete the initialization process.
  vi. Once initialization is done, the device will start again with a chime and will be ready to use.

Why do I need a subscription and what happens when subscription is expired?

The device comes with a 3-month free subscription. The subscription allows the user to access various features of this device like live streaming, map views, cloud storage, and data usage thereby providing you a seamless experience. After the subscription has ended, it needs to be renewed by the user to continue enjoying our services. If the subscription is not renewed, the user will not be able to use any of the services.

What are the monthly subscription charges for this device? (Subject to change)

HomeCam Feature & Subscription

Features Free Plan Paid Plan
Fallback/Default Plan 7 Days 15 Days 30 Days
Live Streaming Yes - Latest 1 joiner will get the control (max .1) Yes - Multiple streams (max. 3) Yes - Multiple streams (max. 3) Yes · Multiple streams (max. 3)
Event Based Cloud Recording No Past 7 days Past 15 days Past 30 days
Alert On Cloud Past 7 days Past 7 days Past 15 days Past 30 days
Memory Card Recording Yes Yes Yes Yes
2-Way Calling Yes Yes Yes Yes
Playback - Cloud No Yes Yes Yes
Playback - Memory Card Yes Yes Yes Yes
Privacy Mode Yes Yes Yes Yes
Monthly (INR) 0 150 250 400
Yearly (INR) 0 1500 2500 4000

Is the device covered under warranty?

The Warranty period commences from the date of purchase by the first end-user for a period of 1 year. If a defect arises during the Warranty Period, KENT, at its discretion will - (1) Repair the Product for no additional cost using new parts or parts that are equivalent to new in performance and reliability (2) Exchange the Product with a product that is at least functionally equivalent to the product it replaces

What do I do in case I was to cancel my order before the shipment reaches me?

Please write to hello@kentcam.com, with transaction details along with the reason of cancellation. We will initiate the refund process once we receive your cancellation request. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that applicable bank charges of 2.5%, Services Tax 10% on the bank charges and ECESS of 0.3% on Service Tax would be deducted.