hello@kentcam.com    |   +91 95826-12345

Support

Everything you need

  • All
  • Device
  • Cloud App
  • Generic
  • Device Related
  • Installation & Service Related
  • Feature Related
  • Do I need to replace my existing attendance machines?
  • Yes, you need to replace your existing machines.
  • Can we track sales employees or out of office staff through the application using GPS?
  • Yes, a comprehensive Employee App is being developed, which will work on Face Recognition and GPS.
  • How many devices do we need typically to cover any premise?
  • It depends upon the number of floors and gates allowing entry and exit.
  • Will the system work with dusty, coloured, mehndi or wet finger?
  • Yes, as it works on facial recognition and no fingerprint scanning is required.
  • Is centralized data gathering supported for all machines- push data technology?
  • Data gets synced to cloud in real-time via 4G/Wi-Fi/LAN (through optional accessory) connectivity.
  • Is the device adaptable to changing facial features like beard, specs, etc.?
  • Yes, the system is adaptable.
  • What is the maximum number of the transaction logs that gets recorded on one machine?
  • Practically, no limit on the number of transaction logs recorded on cloud. However, KENT CamAttendance device records only 30 days of data.
  • What is the maximum and minimum distance for standing in front of the device for capturing attendance?
  • 1 to 2 feet. You are required to stand such that your face falls within the scanning contour.
  • Does the device support card-punching and Fingerprint reading?
  • No. The device only detects faces and recognises them.
  • What is the Operating System (OS) of the device?
  • Android Pie and above.
  • Does the device have a USB slot to take out the data manually?
  • No
  • Does the device support Access Control System?
  • No, it does not support Access Control System.
  • Does the device support a Wiegand reader, wireless remote or Exit switches?
  • No, it does not support them.
  • Is Face Recognition supported under low light conditions?
  • Yes, it can work under low light conditions
  • What is the sleep time and gesture to wake up the device?
  • Sleep time of the device is 5 mins, which can be configured to 5/15/30 mins. Device wakes up by waving finger in front of the sticker, which says “ To Wake Up Screen, Wave Your Finger Here”
  • How many faces can be scanned per minute?
  • For Entire Process (comes-stands-aligns face-scans-attendance marking-goes away) it takes only 5 seconds.
  • What is the accuracy of Face Recognition in CamAttendance device?
  • System is 99.9% accurate.
  • In case of power outages, how long does the device work?
  • Device gives a backup up to 4 Hours.
  • Can the software directly calculate the salary of the employees?
  • No, the current solution does not support it. Calculation of number of paid days, which goes into payroll for salary calculation, is under development.
  • Who will do the installation? When does the installation happen?
  • Installation will be done by the company personnel within defined TAT.
  • What is the warranty of the device?
  • Device comes with 1-year warranty
  • Can I buy AMC for the device?
  • Yes, AMC is available at an extra charge of 20% of the device cost.
  • Will the sim card be provided by Kent?
  • No, the SIM Card needs to be bought by the customer himself.
  • Which 4G data plan will suffice the requirement?
  • Data plans ranging from Rs 150 /month to 200/month will suffice.
  • What do I do when I face an error?
  • You need to log ticket in the web portal or contact our customer care number.
  • How will we install our device outside where usually biometric systems are installed i.e. mostly outside the guard room?
  • The device is recommended to be installed indoors.
  • Are there any installation charges?
  • No, installation of device is completely free.
  • Will the device be replaced in case of breakage?
  • Mishandling and intentional damage is not covered in 1-year warranty.
  • How will the device software be updated?
  • Software will be updated automatically through clicking on check for updates link.
  • What happens when we reach the transaction log limits? Does it get overwritten on the device?
  • Data older than 30 days will be deleted from device. But it should not be a concern as the primary storage is on cloud.
  • Do I need to install any application in office desktop for the system to work?
  • You will be able to access the cloud application through a web portal, thus you can access your attendance data from anywhere, anytime.
  • Can the employee details be changed or removed from the cloud?
  • Yes, the details can be changed or deleted by the administrator.
  • How does the mask detection system work?
  • If mask detection is enabled then, the system follows a 2-step verification process
    Case: If person comes without mask
    Step 1: Ask to wear mask
    Step 2: Ask to remove mask -> Mark attendance
    Case: If person comes with mask
    Step 1: Ask to remove Mask
    Step 2: Ask to wear mask -> Mark attendance
  • Do we have support for desktop software/web software/ mobile application?
  • Web portal access is given for Admin/HR. Employee app is under development currently.
  • What is the maximum data limit, data retention time and transactions that can be recorded?
  • Unlimited storage in cloud. Data retention time in cloud is 3 years (older than that will be archived and can be restored on demand). 30 days data gets stored on the device.
  • How will the device communicate with the cloud when it is in a place where there is no Wi-Fi or 4G network?
  • Device can work in offline mode and as soon connectivity is restored, device will start syncing the data to the cloud.
  • How encrypted is the data?
  • Data is encrypted with AES128 encryption.
  • In which form will I receive the information generated by the Touchless CamAttendance device?
  • The data can be received in either excel format or .csv format.
  • In case of multiple entries and exits in a single day, will the timings be calculated separately or cumulatively for the day?
  • This will be configurable for the organization i.e. whether you want to consider duration based or first and last entries or any other configured rules. Multiple machines can be used to find out final IN and OUT time.
  • Will the system detect the employees in a mask?
  • Yes, it will detect employees in mask. Mask detection can be enabled or disabled by organization.

  • Login
  • Device Configuration Setting
  • Device Data Handling
  • Device Inforamtion
  • Device Connectivity
  • Device Setting
  • Device Troubleshooting
  • How to Login on the Cam Attendance Device for the first time?
  • After receiving the device, you need follow the steps listed below:
    • Setup your password using the link received in welcome email from support@camattendance.com
    • Login into https://www.camattendance.com/
    • To add location, navigate Master Data > Locations > Add New
    • To add new device, navigate Devices > Device List > Add device. Enter your device serial no, location and device name to map your device with the location. Now you can login to your device using your login credentials
    Note: To be able to start marking attendance, you need to setup data in other masters such as companies (required), department (optional), designation (optional), employee (required).
  • How can I change Zoom level of my device?
  • You can change the Zoom level under “Sensitivity” option of the device. Also, you can change via portal (refer to user guide for more details).
  • How to stop marking of multiple attendance of the same employee within a duration?
  • You can set the time duration between two recognitions of same employee in the “Configuration” option under Settings. It can be in seconds or in minutes.
  • How can I adjust the brightness level of the device?
  • You can set the brightness of the device in the Brightness option under “Settings”. Minimum brightness is 10 & Maximum is 100, or you can select the adaptive brightness feature which will set the maximum brightness level by default.
  • How can I adjust the Volume level of the device?
  • You can set the volume level of the device in the Volume option under “Settings”. Volume level can be set as Low Medium or High. Also, you can select the alert type as voice or Tone.
  • Can I customize display of the device?
  • Yes, you can customize the display of device using “Customize Display” option under “Settings”.
  • How to enable FLASH feature on the device?
  • You can enable FLASH feature under Device > Device Configuration > Configuration.
  • Can I add new employee from Device?
  • Yes. Scan the image of employee on the Cam Attendance device, system will display message as “Unknown” and you get a button to add new employee.
    Note: To add employee from device, make sure you have turned ON ‘Allow Add Employee from Device’ settings from Device Configuration page.
  • How can we sync data manually in Device?
  • Although data gets sync automatically but if you want to sync data of a new employee registered recently, you can go to “Data Sync” option under device Settings and click on Sync now.
  • How to check whether employees registered on portal are Linked with device or not?
  • You can check in the linked employee’s option under “Settings” of the device. It shows the total count of processed employees and total employees synced with the device e.g. n/n.
  • Can we check the recognition of employees in device?
  • Yes, you can check the recognition of employees in “Recognition Logs” under Settings.
  • How to know about your device’s serial number?
  • Device serial number can be checked in “Device Information” under Settings.
  • How to know about the MAC address of Device?
  • Device MAC address number can be checked in “Device Information” under Settings.
  • How to know about the IMEI number of Device?
  • Device IMEI number can be checked in “Device Information” under Settings.
  • How to know about the latest version of Device?
  • Device latest version can be checked in “Device Information” under Settings.
  • How to restart KENT Cam Attendance Application?
  • You can restart the CamAttendance application by clicking on the Setting Icon and then click on refresh Icon at the enter pin display.
  • Can we check the recognition of employees in device?
  • Yes, you can check the recognition of employees in “Recognition Logs” under Settings.
  • I have connected my device with Ethernet connector, still Ethernet is showing “off” what is the reason?
  • Check if the network in which you are setting your device is “Secured”, then you may need to get mac address of the Ethernet registered in the network.
  • I have connected with my WIFI still it shows off, what is the reason?
  • Check if the network in which you are setting your device is “Secured”, then you may need to get MAC address of the Device registered in the network.
  • How can I establish connectivity of my device with CamAttendance cloud?
  • Connectivity can be established by using WIFI, LAN or SIM CARD.
  • Can I enable / disable mask compliance feature?
  • Yes, you can enable or disable mask compliance feature under Global Device Settings.
  • Can I change the time period at which the data gets automatically synced?
  • Yes, you can change the time period from 20 mins to either 10 or 30 minutes under Global Device Settings.
  • How Can I change the Pin of Device?
  • You can change the pin of device by navigating Devices > Device Configuration > Device PIN. Enter new PIN and click on Set.
  • What If my device screen becomes blank/ black?
  • This means your device is in sleep mode. You can invoke it from the sleep mode by waving your hand/finger in front of device OR gently press the power button on the device to invoke from sleep mode.

  • App Integration
  • APP Features/ General Queries
  • Data Retention & Storage
  • Subscription Query
  • Getting Started
  • Device Adding & Integration
  • Employee Facial Recognition – Troubleshooting
  • Employee Track & Management
  • User Management
  • Shifts & Calendar
  • Can we integrate the KENT CamAttendance with current HRMS systems?
  • Yes, KENT CamAttendance can be integrated with your current company’s HRMS systems.
  • Do we have an API for integrating with the client’s HRMS systems?
  • Yes, systems has provisions of integration through Webhook / Scheduled File in .CSV of TEXT format (for more details refer to https://support.camattendance.com/documentation/camattendance-integration/)
  • Can we get the customized attendance report?
  • Yes, we may require the format of the report from the client to check and confirm if all the contents of the report can be provided.
  • Can an employee mark attendance at multiple locations?
  • Yes. In order to be able to mark attendance at multiple locations, employee must be mapped in the web portal to all those devices where he/she would be marking attendance.
  • Can we create shifts in the system?
  • Yes. In order to create shifts in the system, customer needs to subscribe for Advance -LITE plan
  • Can I plan the Night shift in Basic Plan (without shift planning features)?
  • Yes, you can plan the night shift under the basic plan by defining the cut-off time of the shift under Settings>Account>Attendance Settings.
  • What if someone forgets to mark his attendance on the device?
  • System admin can manually mark the attendance in Recognitions>Employee>Add New.
  • How long the data can be stored on the portal?
  • Data can be stored up to two years from the current date.
  • I do not want my data to be stored on cloud, can I have a standalone system for capturing the attendance?
  • No, the current system is designed only on cloud. The standalone version is currently under development. Expected to be released by.
  • How to add / map your device with your account?
  • Follow the below procedure to add the device with your account: Pre-requisite for adding a new device:
    • The location to which the device is to be mapped must have been created before adding the new device
  • How to integrate my HRMS with Kent CamAttendance portal?
  • There are various ways to Integrate your HRMS with Kent CamAttendance portal:
    • Webhook: You can add your Endpoint URL into the cloud integration Webhook option (refer to guide)
    • Schedule Jobs:You can schedule any existing report which is suitable for your requirements by adding a scheduled job under Cloud Integration > Scheduled Job. Input the parameters required such as Frequency, Schedule Time, Report Name, Filter, Send Report on Email or FTP Server. This will generate the report at the specified time every day for the previous day’s attendance and get email or copied on to the FTP Server.
  • How many photographs can we add at one go in the portal?
  • There is no limitation as such, however it is advised to add photographs in batches so that any error can be tracked easily
  • What could be the possible reason if few faces are not recognised by the system?
  • Below could be the possible reasons:
    • Check if the employee’s photograph is uploaded on the portal
    • The photograph should be clear and not blurred
    • Photograph should be upright straight facing
    • Check if the photos are properly synced on the device under “linked employee” option
  • Few of the employees face gets recognised on one device but not on the other device
  • Below could be the possible reasons:
    • Check if the concerned employees are linked with other devices or not. On the web portal, go to Devices > Employee Relationship > Select Device
    • This will list the employee already linked with the selected device
    • To link new employee, click on Link New Employee button on the top, select one or more employees by clicking the checkbox, then click on Link Employee button. This links the employee with the device.
    • Newly linked employee will automatically get synced with the relevant devices in some time. In case you want to perform manual sync, then navigate Device > Settings > Data Sync
  • While marking attendance, the system recognized the face with someone else?
  • This may be due to the following reasons:
    • Two photos have similar faces (ex-twins)
    • Two photos have almost similarity in terms of the face structure, hence recognition score matched with existing images
    • Remove the photograph of the both employees from the portal and add a new / fresh photograph of both the employees.
  • What is the reason if employee is unable to mark the attendance after uploading the data and photo both?
  • In this case, there is a possibility that the quality of the uploaded photograph is low, due to which the features of the image has not been created properly. To resolve this issue, remove the photograph of the concerned employee and upload good quality photo with upfront straight faces and clear background
  • How can I delete employee from the Kent CamAttendance portal?
  • You can delete the employee from the master data > employee section, only if there is no record of attendance transaction in the system for that employee
    a. Go to Master Data>Employee>select employee>Actions>Delete
    You can only make employee “Inactive” if attendance transaction associated with relevant employee exists.
  • How can I plan / track my Night shift employees?
  • Navigate, Settings > Account > Attendance Settings and input following details
    • Min hours for Full day
    • Min hours for Half day
    • Overtime Applicable
    • Minimum Hours for Overtime (OT)
    • Night Shift End time
    • Maximum Shift hours
    • Click on Update
  • How to convert User to Mobile App User?
  • Navigate Master Data > Employee
    • Select Any employee you want to convert into Mobile App User
    • From Action Section click on “Convert to User” option
  • How can I create a user who can manage only location specific data?
  • Navigate Settings > User > System User> Add New and input following details
    • Add First Name
    • Add Last Name
    • Add Email Id
    • Add Phone Number
    • Select User Type as Location
    • Choose Location from dropdown list
    • Select Role i.e. Admin/Normal
    • Click on Submit
  • How can I create a user who can manage only company specific data?
  • Navigate Settings > User > System User > Add New and input following details
    • Add First Name
    • Add Last Name
    • Add Email Id
    • Add Phone Number
    • Select User Type as Company
    • Choose Company from dropdown list
    • Select Role i.e. Admin/Normal
    • Click on Submit
  • How can I add Shifts?
  • For adding shifts to your account, you must have LITE plan
    Navigate Master Data >Shifts > Add New and input following details:
    • Shift Id
    • Shift Name
    • Shift Type: Fixed/ Flexible
    • Start Time
    • End Time
    • Duration of shift
    • Grace Period: Yes/ No
    • If Yes, After Shift start time and before shift end time
    • Minimum hours for full day present
    • Minimum hours for half day present
    • Click on Submit
  • How can I Plan my Shift?
  • For adding shifts Plan to your account, you must have LITE plan
    Navigate Master Data > Shifts Plan > Add New and input following details:
    • Shift Plan Id
    • Shift Plan Name
    • Select Shift from dropdown list
    • Select Effective Date
    • Select the number of days for repetition of the shift plan
    • If Selecting 1 then the plan will be for a month by default
    • If selecting from 2 to 14 then the plan will be on daily or weekly basis
    • Select the Week off as per your requirement
    • Click on Submit
  • How can I Plan my Holiday Calendar?
  • For adding Holiday Calendar to your account, you must have LITE plan
    Navigate Master Data > Holiday Calendar > Add New and input following details:
    • Holiday Calendar Id
    • Holiday Calendar Name
    • Select Effective Date
    • List Of Holidays
    • Click on Submit

Book Free Demo

Experience the all-powerful KENT CamAttendance today!
Book Free Demo

Cam Attendance

For Trade Partner Enquiries, Click Here

LOGIN